Susan Hogan is the consumer reporter for News4, continuing NBC4’s decades-long mission of providing important and impactful information to people in the Washington region.
After covering consumer news for almost 25 years in New England, Hogan joined News4 in early 2016.
Through her NBC4 Responds campaign, Hogan works with a team of specialized producers to investigate consumer complaints. Their goal is to recoup money and get refunds consumers deserve.
Hogan began her career in Boston and Bangor, Maine. She joined WPRI-TV in Providence in 1992 and built up the station’s consumer unit to a well-known entity. Her reports helped viewers save time, exercise caution and recover millions of dollars over the years.
Her work has been recognized many times, including by two attorneys general who presented her with the prestigious Justice Award in recognition of her commitment to consumer protection. Susan has also received numerous Emmy and Associated Press Awards for her work.
Hogan is a native of New England and a graduate of Syracuse University. She is an avid runner, completing both the 2014 and 2015 Boston Marathons. She has three children and lives in Northern Virginia.
The Latest
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What to know about paying off medical debt with a credit card
Medical credit cards and loans come with promises to ease the burden of medical debt, but you should think twice before signing up. News4 Consumer Reporter Susan Hogan reports.
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How to get the biggest benefits from home workout equipment
Check out some of Consumer Reports’ top suggestions. And if you have a machine that’s not right for you, here’s how to pass it on to others. News4’s Susan Hogan reports.
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Best cleaners to use on home windows
News4 Consumer Reporter Susan Hogan shares which cleaners will remove smudges and leave your glass streak free.
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How to control your online shopping data
News4 Consumer Reporter Susan Hogan shares ways to protect yourself online during the holiday shopping season.
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How to make life easier for the 40% who expect to return a holiday gift
News4 Consumer Reporter Susan Hogan has tips to navigate those post-holiday returns, refunds and exchanges.
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To catch a shoplifter: Businesses turn to AI to stop retail theft
During this busy shopping season, retailers are trying to combat the rising threat of retail theft, and that means extra eyes could be watching consumers when they’re out browsing.
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Make flying a breeze with travel credits
Traveling over the holidays can be extremely stressful, especially when you’re faced with delays or canceled flights. News4 Consumer Reporter Susan Hogan reports on how to avoid the hassle.
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‘Pretty dangerous': Doctors warn knockoffs of Ozempic and Wegovy are risky
Some companies are seeing the success of weight loss drugs like Ozempic and Wegovy and creating their own knockoff versions. But experts say those drugs might not be safe.
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How to avoid bed bugs while traveling
News4 Consumer Reporter Susan Hogan shares how to prevent the unwanted visitors from ruining your next trip.
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The unspoken rules of flying etiquette
Etiquette experts and flight attendants shared tips that could make your next flight — and everyone else’s — more pleasant. News4 Consumer Reporter Susan Hogan unpacks the dos and don’ts.
